Last updated: October 19, 2026
1. Who we are
Skidle is operated by Skidle, LLC ("Skidle", "we", "us"), whose mailing address is 809 W. Riordan Rd., Suite 100-490, Flagstaff, AZ 86001.
This policy covers the Skidle website and app at skidle.com. Questions: the support page.
2. Summary
- We collect what is needed to run the service, take payment, give support, and fix problems.
- We do not sell personal data and do not run advertising.
- We do not hand your data to other companies. The few that touch any of it are listed below, with exactly what they see.
- We use an analytics service for product analytics and error monitoring. It is described below.
- Work records are kept for as long as the customer's plan allows, then deleted.
3. What we collect
Account and sign-in
| What | Why |
|---|---|
| Name and email address | To create your login and contact you about your account |
| Password | To sign you in. Stored only as a hash we cannot reverse; we never see it |
| Google or Apple account identifier and email, if you sign in with them | To sign you in. Nothing is loaded from Google or Apple until you choose to use them |
Organizations and work
Businesses use Skidle to organize work. What they enter can include personal data about the people who work there.
| What | Why |
|---|---|
| Organizations, and who belongs to each, with their role | To control who can see and do what |
| Invitations: the email address invited, who invited them, and when | To let people join an organization |
| Forms, workflows, boards and cards | To run the work the business has set up |
| Answers, readings, notes and other entries, with who made them and when | To keep the record the business relies on |
| When somebody checks in, takes a break and checks out, if the business turns this on | To show who is in and the time each person put in, and to tell its workflows |
| Team chat messages, who sent them and when, and who has read them, if the business turns team chat on | To deliver them to the people in the conversation |
This content belongs to the business that entered it. We use it only to provide the service to that business.
AI features and voice answers
Some features use AI: the in-app assistant when somebody asks it something, and anything else only where a business turns it on or builds a workflow that asks for it.
| What | Why |
|---|---|
| A voice answer, recorded for up to a minute when somebody presses Speak | To turn it into text in the form, where they can read and correct it before sending. The recording is deleted as soon as the text is ready |
| What a workflow hands to AI: form answers, kept records, a report of the board, or photos from a photo step | To write a summary, make a decision, or check what a photo shows, as the business set up |
| What somebody asks the assistant, with the organization's forms, workflow names, templates, and the names of its groups and people | To answer the question, or draft a form or workflow for an admin to add |
AI and speech-to-text run on Amazon Web Services, in the United States, in our own account: the Claude model, made by Anthropic, through Amazon Bedrock, and Amazon Transcribe for speech. They are part of the rented infrastructure described in section 6, not a separate AI company. Amazon states that what Bedrock is sent is not used to train models and is not shared with the model's maker, and we have opted out of Amazon using content sent to its AI services, including Transcribe, to improve them. The text of a voice answer, and what AI writes, is kept with the work like anything typed.
Billing
| What | Why |
|---|---|
| Plan, subscription status, and a customer identifier from our payment provider | To charge for the plan and apply its limits |
| Card details | Typed straight into our payment provider's form. We never receive or see the card number |
| The email address on the account and the organization's name | Given to the payment provider so it can send receipts and name the charge on your statement. It asks for nothing else about you |
Referral program
| What | Why |
|---|---|
| Referral code, and which accounts it brought in | To credit or pay the referrer |
| A referral cookie on the visitor's browser, for 30 days | To connect a sign-up to the link that led to it |
| Payout details | Collected and stored by our payment provider, for affiliates who choose cash payouts |
Support, chat and newsletter
| What | Why |
|---|---|
| Emails sent to support, with attachments | To answer them. Stored as support tickets |
| Messages sent through the chat on the website | To answer them |
| Newsletter email address and subscription status | To send the newsletter, only after the address is confirmed. Every issue has an unsubscribe link |
Collected automatically
We use an analytics tool to understand how people use our site. Analytics data goes to our analytics service, listed in section 6, which processes it for us and for nothing else. We don't use tracking services that report your activity to ad networks or data brokers. We use first-party cookies only, scoped to our site and never used to track you across other websites.
The cookie helps us count visits, understand which features get used, and improve the product over time. We don't sell this data or share it with advertisers.
What we collect:
- Pages visited and actions taken on our site
- General location (country/region level, derived from IP address)
- Browser type, device type, and referral source
We don't collect your name, email address, or any personally identifiable information through analytics unless you've provided it to us directly (e.g., by signing up).
Users in the EU/EEA: We detect your country using your IP address. If you are located in a country subject to GDPR, our public website does not set any cookies or store any data in your browser for analytics purposes. Anonymous, aggregated usage signals may still be collected without cookies.
To opt out: Turn on Do Not Track or Global Privacy Control in your browser, and our analytics doesn't load at all. You can also disable cookies in your browser settings, or install a browser extension that blocks analytics scripts.
Separately from analytics, we keep server logs (including IP address) for security, abuse prevention, and debugging.
4. How we use it
- To provide the service: accounts, organizations, and the work set up in them.
- To send email the service needs: sign-up confirmation, password resets, invitations, deadline reminders, and billing notices.
- To send the newsletter, if you subscribed.
- To take payment and run the referral program.
- To answer support requests.
- To keep the service working and secure, and to understand how it is used.
- To comply with the law.
We do not use personal data for advertising or sell it.
5. Cookies and local storage
| Name | Purpose | Type |
|---|---|---|
| Session cookie | Keeps you signed in | Necessary |
skidle_view_as | Lets an admin view the app as another member. Only changes what is shown | Necessary |
skidle_ref | Remembers a referral link for 30 days | Functional |
| Theme and sidebar preferences (local storage) | Remembers light or dark mode and sidebar state | Functional |
| Chat conversation (local storage) | Lets you return to a chat you started | Functional |
ph_skidle cookie and local storage | Analytics, using first-party cookies scoped to our site. On our public website, in countries subject to GDPR, analytics runs without cookies and without storing analytics data in your browser | Analytics |
6. Who we share it with
Nobody, in the ordinary sense. Skidle runs on rented infrastructure in private accounts that only we can read. The companies that rent it to us host the service; they are not given your data and have no use of it, any more than a landlord reads the mail delivered to a tenant.
A short list of companies do see something, because part of the job runs on their side. This is the whole list, and what each one sees:
| Who | What they see, and why |
|---|---|
| Our payment provider | Card details, typed straight into its form; the email address on the account and the organization's name, for receipts and the line on your statement. Affiliates who take cash payouts give it their payout details. It asks for nothing else |
| Our analytics service | Analytics signals described in section 3 (including pages/actions, general location, browser/device/referrer, performance and errors), and support chat data. Uses first-party cookies only and does not track you across other websites. On our public website, in countries subject to GDPR, analytics runs without cookies and without storing analytics data in your browser. Never the content of forms or cards |
| Google or Apple | Only if you choose to sign in with them, and only what that sign-in needs |
Each of them processes data on our instructions and for that purpose only.
We do not sell personal data, and we do not share it for cross-context behavioral advertising.
Within an organization, members can see the work and records the organization's settings allow them to see.
Team chat is narrower. A conversation is visible only to the people in it; owners and admins cannot read, in the app, a conversation they are not part of. We give an organization a copy of such a conversation only when the law requires it, when a person in the conversation agrees, or when the organization confirms that its own written policies tell its members their messages may be accessed and that this is lawful. The details are in our Terms, section 6.
If Skidle is acquired or merged, personal data may transfer as part of that, and this policy continues to apply to it.
We disclose personal data when required by law, or when needed to protect someone's safety, investigate fraud or abuse, or enforce our Terms.
7. How long we keep it
- Work records are kept for the period the account's plan allows: 90 days on Counter, 3 years on Service, and without a limit on Enterprise. Older records are deleted automatically.
- After a downgrade to a plan that keeps records for less time, there is a 30-day grace period before older records are deleted.
- Accounts are kept while they are open. After an account is deleted, its data is removed, except where we must keep something for legal, tax or accounting reasons.
- Support tickets and support chat messages (the chat on our website) are kept as long as needed to handle the request and for our records.
- Newsletter subscriptions are kept until you unsubscribe.
- Voice recordings are deleted as soon as they are turned into text, and within a day if that never finishes. The text stays with the answer.
- Analytics and error data are kept according to the analytics service's retention settings for our project.
8. Where data is stored
Skidle's data is stored in the United States. The companies in section 6 may process what they see in other countries. Where data is transferred internationally, we rely on the safeguards the applicable law provides.
9. Your choices and rights
- Change your details in your profile settings at any time.
- Unsubscribe from the newsletter using the link in any issue.
- Delete your account by asking through the support page.
- Your work data is controlled by the business you work for. Ask them first; we will help them respond.
Depending on where you live, you may have the right to access, correct, delete, restrict, or export your personal data, and to object to some processing. Ask through the support page and we will respond within the time the law requires. You can also complain to your local data protection authority.
10. Security
Data is encrypted in transit and at rest. Passwords are stored only as a hash we cannot reverse, and you can add two-step sign-in with an authenticator app from your profile. Access within an organization is limited by role. No system is perfectly secure; if a breach affects your personal data we will tell you as the law requires.
11. Age
You must be 18 or older to use Skidle. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we delete it. If you believe someone under 18 has given us personal data, tell us through the support page.
12. Changes
We will post changes here and update the effective date. For significant changes we will notify account holders by email before they take effect.
13. Contact
Skidle, LLC
809 W. Riordan Rd., Suite 100-490
Flagstaff, AZ 86001
skidle.com/support
This is a mailing address only. Skidle has no office open to visitors.