Privacy Policy
What Skidle collects, why, who processes it, and how long it is kept.
Last updated: September 17, 2026
1. Who we are
Skidle is operated by Skidle, LLC ("Skidle", "we", "us"), whose mailing address is 809 W. Riordan Rd., Suite 100-490, Flagstaff, AZ 86001.
This policy covers the Skidle website and app at skidle.com. Questions: support@skidle.com.
2. Summary
- We collect what is needed to run the service, take payment, give support, and fix problems.
- We do not sell personal data and do not run advertising.
- We use PostHog for product analytics and error monitoring. It is described below.
- Work records are kept for as long as the customer's plan allows, then deleted.
3. What we collect
Account and sign-in
| What | Why |
|---|---|
| Name and email address | To create your login and contact you about your account |
| Password | To sign you in. Handled by Amazon Cognito; we never see or store it |
| Google or Apple account identifier and email, if you sign in with them | To sign you in. Nothing is loaded from Google or Apple until you choose to use them |
Organizations and work
Businesses use Skidle to organize work. What they enter can include personal data about the people who work there.
| What | Why |
|---|---|
| Organizations, and who belongs to each, with their role | To control who can see and do what |
| Invitations: the email address invited, who invited them, and when | To let people join an organization |
| Forms, workflows, boards and cards | To run the work the business has set up |
| Answers, readings, notes and other entries, with who made them and when | To keep the record the business relies on |
This content belongs to the business that entered it. We use it only to provide the service to that business.
Billing
| What | Why |
|---|---|
| Plan, subscription status, and a Stripe customer identifier | To charge for the plan and apply its limits |
| Card details | Collected and stored by Stripe. We never receive the card number |
Referral programme
| What | Why |
|---|---|
| Referral code, and which accounts it brought in | To credit or pay the referrer |
| A referral cookie on the visitor's browser, for 30 days | To connect a sign-up to the link that led to it |
| Payout details | Collected and stored by Stripe Connect, for affiliates who choose cash payouts |
Support, chat and newsletter
| What | Why |
|---|---|
| Emails sent to support, with attachments | To answer them. Stored as support tickets |
| Messages sent through the chat on the website | To answer them. Relayed to our team through Telegram |
| Newsletter email address and subscription status | To send the newsletter, only after the address is confirmed. Every issue has an unsubscribe link |
Collected automatically
| What | Why | Where it goes |
|---|---|---|
| Pages visited, clicks, performance measurements, and errors | To understand how the product is used and fix problems | PostHog. Anonymous until you sign in; afterwards linked to your account identifier, email, name and organization |
| Named product actions, such as "published a workflow" | Same | PostHog. Never the content of forms or cards |
| Session recordings inside the signed-in app | To see how the app is used and diagnose problems | PostHog. Not recorded on public or sign-in pages. Everything typed and all text on screen is masked |
| Server logs, including IP address | Security, abuse prevention, and debugging | Amazon Web Services |
4. How we use it
- To provide the service: accounts, organizations, and the work set up in them.
- To send email the service needs: sign-up confirmation, password resets, invitations, deadline reminders, and billing notices.
- To send the newsletter, if you subscribed.
- To take payment and run the referral programme.
- To answer support requests.
- To keep the service working and secure, and to understand how it is used.
- To comply with the law.
We do not use personal data for advertising or sell it.
5. Cookies and local storage
| Name | Purpose | Type |
|---|---|---|
| Session cookie | Keeps you signed in | Necessary |
skidle_view_as | Lets an admin view the app as another member. Only changes what is shown | Necessary |
skidle_ref | Remembers a referral link for 30 days | Functional |
| Theme and sidebar preferences (local storage) | Remembers light or dark mode and sidebar state | Functional |
| Chat conversation (local storage) | Lets you return to a chat you started | Functional |
ph_<id>_posthog cookie and local storage | PostHog analytics: an anonymous or account identifier and the current session | Analytics |
6. Who we share it with
We share personal data only with service providers that process it on our instructions, and where the law requires it.
| Provider | What they do |
|---|---|
| Amazon Web Services | Hosting, database, file storage, sign-in (Cognito), and email |
| Stripe | Payments and affiliate payouts |
| PostHog | Product analytics, error monitoring, and session recording |
| Telegram | Relays website chat messages to our team |
| Google, Apple | Sign-in, only if you choose it |
Within an organization, members can see the work and records the organization's settings allow them to see.
If Skidle is acquired or merged, personal data may transfer as part of that, and this policy continues to apply to it.
We disclose personal data when required by law, or when needed to protect someone's safety, investigate fraud or abuse, or enforce our Terms.
7. How long we keep it
- Work records are kept for the period the account's plan allows: 90 days on Counter, 3 years on Service, and without a limit on Enterprise. Older records are deleted automatically.
- After a downgrade to a plan that keeps records for less time, there is a 30-day grace period before older records are deleted.
- Accounts are kept while they are open. After an account is deleted, its data is removed, except where we must keep something for legal, tax or accounting reasons.
- Support tickets and chat messages are kept as long as needed to handle the request and for our records.
- Newsletter subscriptions are kept until you unsubscribe.
- Analytics and error data are kept according to PostHog's retention settings for our project.
8. Where data is stored
Skidle runs on Amazon Web Services in the United States (us-east-1). Our providers may process data in other countries. Where data is transferred internationally, we rely on the safeguards the applicable law provides.
9. Your choices and rights
- Change your details in your profile settings at any time.
- Unsubscribe from the newsletter using the link in any issue.
- Delete your account by emailing support@skidle.com.
- Your work data is controlled by the business you work for. Ask them first; we will help them respond.
Depending on where you live, you may have the right to access, correct, delete, restrict, or export your personal data, and to object to some processing. Email support@skidle.com and we will respond within the time the law requires. You can also complain to your local data protection authority.
10. Security
Data is encrypted in transit and at rest. Passwords are handled by Amazon Cognito. Access within an organization is limited by role. No system is perfectly secure; if a breach affects your personal data we will tell you as the law requires.
11. Age
You must be 18 or older to use Skidle. We do not knowingly collect personal data from anyone under 18. If we learn that we have, we delete it. If you believe someone under 18 has given us personal data, contact support@skidle.com.
12. Changes
We will post changes here and update the effective date. For significant changes we will notify account holders by email before they take effect.
13. Contact
Skidle, LLC
809 W. Riordan Rd., Suite 100-490
Flagstaff, AZ 86001
support@skidle.com
This is a mailing address only. Skidle has no office open to visitors.